Do you charge for delivery ?
Yes we charge for delivery outwith the local Tayside area. Within mainland UK the delivery charges are dependent on order value and are outlined below:
For orders valued up to £75 we charge £12 per case.
Order valued between £75 and £500 we charge £7.50 delivery.
Orders valued at greater than £500 are shipped free.
If you live in the Islands or in NI or ROI please contact us for a delivery cost. If you live locally we may be able to deliver free (contact us for our delivery schedule).
For substantial orders we may be able to reduce delivery charges.
When will I receive my order ?
We will normally despatch your purchases within 7 working days of the receipt of your order (generally much more rapidly). Our courier will take up to 3 further working days to deliver your order. You should wait no more than a maximum of 10 working days between ordering and delivery. If you need your wine/beer/spirits at short notice please contact us BEFORE you place your order to let us give you a delivery date. If you need a weekend delivery please phone and let us know (our courier will impose a supplementary fee for this service).
What if I am not at home when delivery is attempted ?
If you are not at home our courier will leave a card letting you know that delivery has been attempted. The card left by the courier will have the contact details of the local courier depot who you can contact to agree a suitable delivery time or to collect your order from the local depot. If you do not contact the courier delivery will be attempted three times before your order is returned to our warehouse and the cost of your purchases refunded. We reserve the right to apply a restocking fee of £1.75 per bottle on undelivered orders.
What if I don’t receive my order ?
Please allow 3 working days after confirmation of shipment before worrying. If your order has still not arrived contact us by telephone (or email) and we will chase your order with our couriers.